📋 Summary: We collect only what we need to deliver your cleaning service. We never sell your data. We communicate primarily through WhatsApp. You can request deletion of your data at any time.
1. Who We Are
Sirin Cleaning (“we”, “us”, “our”) is a professional cleaning company licensed by the Department of Economic Development (DED) and operating within the United Arab Emirates. We provide residential and commercial cleaning services exclusively within the following emirates:
- Ajman — Full coverage across all areas and communities
- Sharjah — Full coverage across all areas and communities
- Umm Al Quwain — Full coverage across all areas and communities
Our registered contact details are:
- Phone / WhatsApp: +971 55 237 1616
- Email: hello@sirincleaning.com
- Website: sirincleaning.com
2. Information We Collect
2.1 Information You Provide Directly
When you contact us, request a quote, or book a cleaning service, we may collect the following personal information:
- Full name — to address you properly and identify your booking
- Phone number / WhatsApp number — our primary communication channel for all bookings and confirmations
- Email address — for invoices and written confirmations (optional)
- Property address and community — required to dispatch our team to the correct location and calculate service pricing based on your area within Ajman, Sharjah, or Umm Al Quwain
- Property type and size — studio, apartment, villa, or commercial — to estimate service duration and cost
- Service preferences — type of cleaning required, preferred time slots, any special requirements or notes
2.2 Information Collected Automatically
When you visit our website, we may automatically collect limited technical data including:
- Browser type and version
- Device type (mobile, desktop)
- Pages visited and time spent on the site
- Referring website or source
- General geographic location (emirate level only — not precise address)
This data is collected via cookies and analytics tools and is used exclusively for improving website performance. It does not identify you personally.
2.3 Information from WhatsApp
As WhatsApp is our primary booking and communication channel, any information you share via WhatsApp — including messages, images of your property, voice notes, or documents — may be retained for the purpose of delivering and improving our services.
3. How We Use Your Data
We use the information we collect for the following purposes only:
- Service delivery — confirming your booking, dispatching the correct team to your property at the agreed time
- Pricing and quotation — your location within our service area (Ajman, Sharjah, or Umm Al Quwain) directly affects our pricing due to travel distance and logistics. Your address is required to provide an accurate quote
- Communication — sending booking confirmations, reminders, and post-service follow-ups via WhatsApp
- Customer support — responding to complaints, questions, or requests for re-cleaning under our satisfaction guarantee
- Service improvement — anonymised, aggregated data helps us improve scheduling, routing, and service quality
- Legal compliance — where required by UAE federal or emirate-level law
- Marketing — only with your explicit consent, we may contact you about promotions, seasonal offers, or new services
⚠️ We never sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes.
4. WhatsApp Communications
Sirin Cleaning conducts the majority of its customer communications through WhatsApp. By contacting us or booking through WhatsApp, you acknowledge and agree that:
- Our team will communicate with you via WhatsApp for all booking, confirmation, and service-related matters
- WhatsApp messages sent to our number (+971 55 237 1616) are received and stored on our devices
- WhatsApp is operated by Meta Platforms, Inc. and is subject to WhatsApp’s own privacy policy, which is separate from this document
- We do not use WhatsApp Business API data for targeted advertising
- You may opt out of WhatsApp communication at any time by notifying us; however, this may affect our ability to confirm or deliver bookings
5. Sharing Your Data
We do not share your personal data with third parties except in the following limited circumstances:
- Service teams — our cleaning specialists are provided with your name, address, and service details required to carry out your booking. They are bound by confidentiality obligations
- Payment processors — if payment is processed electronically, limited transaction data may be shared with our payment provider. We do not store card details
- Legal requirements — where required by UAE federal law, a court order, or governmental authority, we may disclose data as legally compelled
- Business transfers — in the unlikely event of a merger, acquisition, or sale of Sirin Cleaning, customer data may be transferred to the new entity, subject to the same privacy protections outlined here
6. Data Storage & Security
We take the security of your personal data seriously. Our measures include:
- Customer records are stored on password-protected, access-controlled systems
- WhatsApp communications are secured by WhatsApp’s end-to-end encryption
- Physical documents containing personal data are stored securely and disposed of by shredding
- Access to customer data is limited to staff members who require it to perform their job
- We conduct periodic reviews of our data security practices
We retain your personal data for as long as necessary to provide our services and for a period of up to 3 years after your last interaction with us, after which data is securely deleted unless legal obligations require longer retention.
7. Your Rights
Under UAE Federal Law No. 45 of 2021 on Personal Data Protection, you have the following rights regarding your personal data:
- Right of access — you may request a copy of the personal data we hold about you
- Right of correction — you may request that inaccurate or incomplete data be corrected
- Right of deletion — you may request that we delete your personal data, subject to any legal obligations we have to retain it
- Right to object — you may object to our processing of your data for marketing purposes at any time
- Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting prior processing
To exercise any of these rights, contact us via:
- WhatsApp: +971 55 237 1616
- Email: hello@sirincleaning.com
We will respond to all legitimate requests within 30 days.
8. Cookies
Our website uses cookies — small text files placed on your device — to improve your browsing experience. We use:
- Essential cookies — required for the website to function properly
- Analytics cookies — to understand how visitors use our site (e.g. pages visited, time on site)
- Preference cookies — to remember your settings and preferences
You may disable cookies through your browser settings. Note that disabling essential cookies may affect the functionality of our website. We do not use advertising or tracking cookies for third-party marketing.
9. Children’s Privacy
Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has submitted personal data to us, please contact us immediately and we will delete it promptly.
10. Policy Changes
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify existing customers via WhatsApp or email.
Your continued use of our services after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact us: